Missing transaction from my wallet
If you are missing a transaction/donation, consider the following questions:
- When did you make your purchase?
Kindred transactions take about 2-14 days to appear in your account so don't worry -- it could still be processing behind the scenes! If you don't see your transaction in your account after fourteen days, reach out to us at your earliest convenience.
- Are you logged into your Kindred account? Under what email address are you logged into Kindred? Is it the only email address you've registered with Kindred?
If you have multiple Kindred accounts, contact us and we'll merge your accounts for you.
- Did you make a purchase from a shopping site that offers Kindred cash back?
Kindred cash back isn’t available at every shopping site, but we'll let you know if a site offers cash back. Look for the Kindred icon next to the store name to make sure.
- Do you have another cash-back/rewards program active on your browser?
When you use two or more cash-back/rewards programs, the credit can only be attributed to one of us. We don’t have a way of knowing which company will receive credit for your transaction. Once a purchase is credited to Kindred, there is no way for us to retroactively attribute the purchase to another rewards program.
If none of these questions apply to your purchase, send us your receipt (as a screenshot or forward along the confirmation email) with the date of purchase, total price paid, and order number, and your mobile number and we'll look into it for you! Or fill in this form here: https://kindredsoul.typeform.com/to/q1B1RTa6
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